Skip to content
Get the App

Delete Your Urbn Account

Ask Urbn to delete your account and the personal data linked to it. You don't need to install the app or sign in.

How to Request Deletion

  1. Enter the email address or phone number on your Urbn account below.
  2. Enter the 6-digit code we send you.
  3. Your account is scheduled for deletion. You have 21 days to change your mind by opening the Urbn app and cancelling.

Prefer to Use the App?

  1. Open the Urbn app and sign in.
  2. Go to Profile, then Privacy & Security, then Delete Account.
  3. Resolve anything listed, confirm with the code we send you.

What Happens Next

Deletion happens after a 21-day waiting period. To cancel before it ends, open the Urbn app and sign in. If your account has open obligations, such as a wallet balance or an active tenancy, we can't delete it until you resolve them in the app.

Data We Delete

  • Your profile and sign-in details (name, email address, phone number, photo).
  • Your saved searches, favourites and app preferences.
  • Your messages and community activity linked to your account.
  • Listings and property records you created, where no legal or transaction record depends on them.

Data We Keep

  • Transaction, payment and wallet records.
  • Identity verification records.
  • Audit, security and fraud-prevention records.
  • Anything we must keep to meet a legal or regulatory duty, or to resolve a dispute.

Kept records are held only for as long as is reasonably necessary for those purposes, as set out in the Privacy Policy, and are not used for anything else.

Questions? hello@urbn.ng